Dental Team in Asheville, NC

Darlene Retires: Three Cheers for 12 Years!

Darlene Brinson:  Devoted mother, and now grandmother.  Dental Assistant.  Hygiene Scheduler.  A poet and we didn’t know it, until we noticed she made a rhyme every time. For over 12 years, Darlene has been helping keep our office running smoothly by working as a roving dental assistant, scheduler, and all-around laugh-maker.  She always did everything I asked with a “Yessir”... read more »

dentist in Asheville, NC

Transitions and Team-Building

Last Monday morning greeted us nervously as we all slowly, sleepily, filed into the front-desk-area-cum-training-ground.  Valerie and Michelle had smartly set up a refreshment station replete with brain food, and I bought a new Keurig coffee maker just for the occasion.  Darlene, who has transitioned from full-time to part-time and will be leaving for good very soon, came in for... read more »

dentist in Asheville, NC

It’s 2014, Let’s Do This….Together!

We all do it.  Make resolutions, then not keep them.  Well, not this year.  Not on our watch.  While we can’t help you lose that 10 pounds, get organized, or stop cursing, we can help you get your dental health in order.  Here’s how we’re going to do it: 1.  Expand our hours.  Yes, somewhere a golf tee just exhaled a... read more »

dentist in Asheville, NC

What Song is it You Wanna Hear?!

Many of our patient friends and family know that I am a horn player (trumpet) and have made a hobby of playing in a 10-piece rock band for the last 5 years or so.  While I've taken a break from the band (The Vinyl Brothers) to pursue my MBA, I couldn't resist the chance to toot my horn when my... read more »

dentist in Asheville, NC

Profiles in Customer Service: Trucks, Toys and Tows

I told you so.  That’s what my wife was going to say and I knew it, but I called her anyway.  “Yes, dear, you’re right, but right now, I’ve got to deal with this problem, so I’m just letting you know I’ll be getting home later, much later, than I thought.”  Crow for dinner, followed by a dessert of sour... read more »

dentist in Asheville, NC

2013: I’m Taking Advice From Rush (The Band)

I suppose I’m not the only one who sat around on New Year’s Day, reflecting on the year just past and thinking about the year ahead….between football games. I also sat in front of my laptop, intermittently surfing the internet for news and listening to music on iTunes, slowly absorbing everything from the suspense of going over the Fiscal Cliff,... read more »

dentist in Asheville, NC

Hail To The Teeth: Politics & Smiles

Now that it’s been leaked in the Asheville Citizen-Times, I can announce that, come January, 2013, I will be your new Vice-President…of the North Carolina Dental Society Board of Trustees. The Board of Trustees serves as a link between the dentists of the state and our state legislators, and helps promote policy to maintain the high standard of dental care... read more »

dentist in Asheville, NC

Now, THIS Is What I Like To Hear!

Social media has changed the rules of the game in how businesses attract new clients.  That’s not news, but in dentistry, where most practices still rely heavily on word-of-mouth referrals, we are just recognizing the amplified effect of this new type of exposure. And that’s a good thing.  Although the ability for a patient to post a review of our... read more »

dentist in Asheville, NC

Staff Longevity: 20 Years of Unicorns

When someone stays in a dental office for 20 years, they’re committed—or should be! Dentists are notoriously picky types, who can’t have anything done for them fast enough, and if something isn’t accomplished quickly—they change their minds.  It’s kind of like working with an unstable radioactive isotope that either blows up or fizzles out…and you don’t know when either is... read more »

dentist in Asheville, NC

Snutterfluffer And Other Delights

Admittedly, I interrupted the conversation after it had started, but when my assistant, a fellow Southerner, said the word, “Snutterfluffer,” I just had to question her. “Did you just say the word, ‘Snutterfluffer?’”, I asked, with a high degree of certainty that no other Southerner had ever uttered that word before.  “Yes,” she said, “I did.”  At which time my... read more »